Please review our return policy and use the form at the bottom of this page to contact us. Thank you!
Pape’s Archery Unlimited offers a 30-day return or exchange on most products. An original receipt or proof of purchase is required to complete your return.
Upon delivery, please check the carton’s contents immediately. To be eligible for a return, your item must be in the original packaging, unused and in the same condition which it was received. Do NOT send your purchase back to the manufacturer unless instructed to do so.
Only regularly-priced items may be refunded. Pape’s will notify you via email once your return is received and inspected. If you are approved for a refund, a credit will automatically be applied to your credit card after processing. If your return is rejected, the product will be returned to you.
Late Refunds. It may take a few weeks for credit processing and posting. If your refund is late, check with your credit card company first, then your bank. There is sometimes a delay in posting a refund. If you’ve completed these steps, please contact us at firstname.lastname@example.org.
We will exchange damaged or defective items. If you need to make an exchange the same item, please email us at email@example.com for complete instructions. The time it takes for your exchange to reach you varies depending on where you live and other factors.
If an item was marked as a gift when purchased and shipped directly to you as the gift recipient, you will receive a gift credit for the value of the returned item to be used on our online site.
If the item was not marked as a gift when purchased, or the gift-giver had the item shipped directly to him or her, the gift-giver will be notified of your return and a refund will be given to that person.
Several types of goods are exempt from returns.
• Perishable goods, such as food
• Used items, including items that have been worn or washed (including swim wear and lingerie)
• Sale items
• Gift cards
• Downloadable software products
• Some health and personal care items
If your return or exchange meets the above requirements, write the Return Authorization Number given to you on the outside of the box and mail it to:
Pape’s Archery Unlimited
250 Terry Blvd
Louisville, KY, 40229
• If the RA number is not on the package, the return will be refused and no credit will be issued.
• You will be responsible for your own shipping costs for returning your item. Shipping costs are non-refundable.
• If you are shipping an item over $75, consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.